Thursday, 2 March 2017

Snapdeal joins Truecaller to enhance customer experience

Online marketplace Snapdeal on Thursday announced its partnership with leading communication app Truecaller to enhance user experience by integrating 'Truecaller Priority' in the company's Interactive Voice Response (IVR) and order confirmation numbers. Customers with Truecaller app installed on their mobiles will be able to easily identify and filter IVR or delivery verification calls when shopping on Snapdeal. "Truecaller Priority feature will help reduce a key friction point in the delivery process; ensuring that our customers don't miss out on any important calls from Snapdeal," said Jayant Sood, Chief Customer Experience Officer, at Snapdeal in a statement.

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